If the issue is a Severity 1, contact Cisco TAC by phone. com APAC: apac-lsc-spvtg@cisco. with address Albert Plesmanstraat 42, NL-3772 MN Barneveld, the Netherlands (‘Orlaco’) under which a customer of Orlaco is entitled to return a product to Orlaco. This means the. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. San Jose, CA 95134. Submit a Cisco service request. . Contents General. rma Once TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Customer Handoff Process. return merchandise authorization (RMA): An RMA (return merchandise authorization) is a numbered authorization provided by a mail-order merchant to permit the return of a product. tar: Process Restart** * If the SMU type is Reload: upon activation of the SMU, the router reloads. Most customers work with a Cisco partner to buy Cisco products. For questions regarding the RMA return or status, please e-mail: asset-recovery@cisco. Step 3: From the inventory drop-down list, choose Marked for replacement. Fig 1. The Cisco ASR 1006-X with an RP3 module (which is now faulty) has been onboarded in Cisco SD-WAN Manager If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. • RMA (including Parts and Onsite options where available). Mismatches will prevent or delay the completion of the return process. As of approximately 1st November 2007 new. Close the carton and seal it with shipping tape. I have following the "Replace a Faulty Device" section in the 2. How to Buy Product Returns & Replacements (RMA) Create a RMA Order and return failed hardware. Only Cisco manufactured and branded equipment is supported via this program. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. If the shipping label was destroyed or is lost, log into Cisco Global Returns and print a new one. Step 2. Click “Request Return Label & Pickup”. CISCO PUBLIC INFORMATION, Cisco Success Tracks. 3 or greater. Smart Software Manager (SSM) On-Prem. Before you begin the restore process of a faulty or failed physical appliance, contact Cisco TAC for replacement hardware. These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. Customer Benefits: Less troubleshooting - the IRE (Intelligent RMA Experience) Prediction Engine does the thinking and decides if the RMA is needed or n. Two serial numbers can now be entered at the time of RMA creation for those partners that self-spare, via the Service Order RMA Tool (SORT): The serial number of the claimed defective part from customer networkHello SDA Experts, I'm working on PoC for the hospital enviroment in Switzerland and we're in the place where we're trying to test the RMA procedure for Fabric Devices. Follow Cisco RMA process. Process 1: Connect to Cisco and access software images. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. I have this problem too. rma - Cisco. 1) Lists and describes each WAAS CLI. ) Confirm the device is registered, re-deploy the configuration/policies. The 4 Step RMA Creation Process Entering an RMA Support Key Features ‘Know Me’ – When you login, you will be presented with your RMA history within the last 30 days and. x (Catalyst 9300 Switches) Bias-Free Language. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. Due to a rework process error, some ASA5506, ASA5508, and ASA5516 security appliances that were provided as RMA replacements might be missing a proactive fix. The SmartNet portal allows you to see End-of-Life information, support coverage, alerts, and reports for your devices. Push the template into a spare or RMA router. com. Cisco vWAAS Bundled Image Upgrade for ENCS 5400-W Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. Other Countries. Cisco WebEx Meetings Server Troubleshooting Guide. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. copy AnyConnect profiles (the . Please follow the packaging instructions and shipping requirements provided on the RMA Process page. 1: ncs5500-sysadmin-7. Cisco Webex Technical Support Enquiries Australia: 1800 493 239 New Zealand: 0508 555 607 Web: support. Tested by connecting the AP to different switchports in the same POE+ switch. Step 4. ** If the SMU type is Process Restart: upon activiation of the SMU, the sata_fpd process restarts on the router. You can't send the product back without an RMA number -- well, you could, but it would either be marked "return to sender" or it would be misplaced and you'd never see it again. Cisco's obligations hereunder are conditioned upon the return of affected Hardware in accordance with Cisco's or its service center's then-current Return Material Authorization (RMA) procedures and in accordance the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Returns and Resolutions Team Phone:1 800 553-6387 Email: cs-returns@cisco. Q. Return Material Authorization (also known as Return Merchandise Authorization or Returned Goods Authorization), commonly referred to in industry as 'RMA,' is the process of returning a defective item to the source provider (or a designate) to receive a refund on the purchase, for replacement of the same or comparable item, or to have. 5 2 3 3 CCW Support. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. So in your case, please select "Decommission" first before removing the corresponding blade to remove the blade from the DB, and then you can move the blade. 0 describes the RMA Procedure. com Europe & Emerging Countries: [email protected] also has a unified posture agent that works across wired, wireless, and VPN, but this requires ISE 1. A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. com until a Cisco ASA device begins using it. Step 3. Enter the host IP address to access the Cisco DNA Center GUI, using HTTPS:// and the IP address of the Cisco DNA Center GUI that was displayed at the end of the configuration process. Cisco recommends replacing the suspect LC hardware (8-10GBE). What is an RMA?*****. 1. Place the shipping label on the outside of the carton. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. This is an optional add-on hardware replacement service for existing Cisco Meraki Customers with. docx and select your option from the Contact Cisco drop down menu. 1) Lists and describes each WAAS. docx 1 For Next Calendar Day and Next Business Day delivery, the RMA request must be created by 3:00 PM Local Depot Time for delivery on the Next Calendar Day or Business Day. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. Usage tips. From the new switch console run the command "setup-clean-config. I would like to understand more about the RMA process of Meraki for equipment that are fully covered. RMA Process. Stack cable and stack cable slot on a 9200L model. Bias-Free Language. Firstly, you need to call the cisco support frontline phone number (cisco support worldwide contacts are mentioned in this link. Case Subject: Requesting RMA for (indicate failed hardware) Case Description: Provide the reason for submitting an RMA Request along with any supporting information such as CLI output, and the RMA Shipping info Attach any collected files by opening the newly created case and attach any supporting files. Stack ports. 4. docx 1 For Next Calendar Day and Next Business Day delivery, the RMA request must be created by 3:00 PM Local Depot Time for delivery on the Next Calendar Day or Business Day. n Media traverses the Expressway solution and is relayed between endpoints directly; all media is encrypted between the. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. Please note that access restrictions identified by Cisco may apply. For wireless APs, the replacement device is assigned to the same site, provisioned with primary wireless. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. SeeSealingtheShipmentforadditionalinformation. The Cisco Refresh (Certified Remanufactured) program supports our purpose and helps you do the same. Please be prepared to outline the troubleshooting steps that have been taken so far, as well as provide a shipping address to help expedite the process. com online resources to get technical information on demand. Cisco Webex Enquiries Australia: 1800 493 239. Configure the interfaces for the new PIM. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. n Signaling traverses the Expressway solution between the mobile endpoint and Unified CM. Step 1. Register for a Cisco. After you reimage, you can change it to Platform mode. The first step is to configure the RADIUS server on the Cisco WLC. Push exactly same interface and routing configuration to this FTD and wait proceed with cutover. * Products must have been purchased directly from Cisco. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. Page 1 of 3 How to complete return invoice UPS SCS Logística Brasil LTDA, as a Cisco partner, performs the replacement / exchange operation under warranty of its products. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. When Automating Processes, Some Win Bigger Than Others. Any product returned on a Return with Credit RMA, in used condition, is subject to invoice at the current list price. Supported Transceiver Modules Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . Step 2. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. Latin America. It also describes the software activation process for Cisco software activation and feature licensing for Cisco software on 3900, 2900, and 1900 Integrated Services Routers. Q. Step 2. In the left pane, click User. In this video I explain what an RMA is, the different types of RMAs, and the lifecycle of an RMA. Software warranty duration: 1 year. In most cases the field engineer does not carry parts during a service call; parts are delivered by courier service. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. 1 Cisco Systems, Inc. ekwb rma cisco rma return process ekwb login rma cisco meaning ekwaterblock cisco rma return label cisco rma process documentation cisco rma contact number. Step 1. CISCO PUBLIC INFORMATION, Cisco RMA Only. In case of a faulty equipment, does Cisco Meraki ship the replacement to the end customer free of charge to the end customer?Cisco partners have you covered. Get an RMA Number . 2. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. Cisco may require the Transferee to pay service inspection orCall Tac and open the ticket for RMA. This person will register for portal access first, becoming the delegated administrator. Contact Asset Recovery for questions or concerns regarding RMA returns. It is highly dependent on the level of maintenance. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. com únicamente) Si inició la sesión con una cuenta Cisco. Step 2. 3 Borders : CAT9500 (will be 9600 in the production) Edges : Mix of 9300s and 9400s SW Version : 17. For RMA outside of the US and Canada, under SDS (Same Day Ship), which requires return to a location outside of the country, Customer shall ship. RMA is a Return Material Authorization process that enhances customer experience. 3 - Faulty device ready to replace. 3) You will need to review all details. Tags: SDWAN, vManage, cEdge, PnP, Onboard. The replacement switch is reconfigured, upgraded if necessary, and rebooted. Shut down the peer link. It’s the first part of the process of returning a product to a business to receive a refund, replacement, or repair. Options are: Exact: The alias must match the pattern string exactly. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. What are the steps? After migrating to Cisco UCS 6454 Fabric Interconnects, reconfigure the unified ports based on their location on the Cisco UCS 6454 Fabric Interconnects, and reacknowledge the newly configured ports. Configure the replacement unit for reachability, upgrade the firmware to be the same level as the Secondary WLC and copy the file across. . Click the name of a device for which you want to add user-defined fields. 2. Push the Template into a spare or RMA Router. com. com The Cisco Smart Software Manager On-Prem (Cisco SSM On-Prem) license server is designed to mirror the Cisco Smart Software Manager’s license workspace experience through a common user interface and similar features. For example, if the connection fails due to an. When you launch the Cisco Nexus Dashboard Fabric Controller Web UI for the first time, the Feature Management window opens. RMAs play an important role in the reverse order fulfillment. Cisco DNA Center must be connected to Cisco (CCO) to display and. Step 2: Locate a successful backup of the faulty device. 5. We answer: “Who can help me escalate my Cisco RMA incidents?” WHAT WE CANNOT DO • Create RMA incidents in CIS • This is handled by the SYNNEX Customer Service Team • Process RMA credits to Partner in. Find out the prerequisites, components, background. RMA stands for “return material authorization”, and it is permission for you to return a product back to the supplier. If you purchased through a Cisco Meraki. If your chassis is covered, they'll. com. Update your RMA – Options and Walkthrough. Asia Pacific. This new process is called “ RMA front-end swap ” because a contract is updated with the new part information at the beginning of the RMA process. SSO on Cisco Catalyst C9800-40-K9 and C9800-80-K9 Wireless Controllers The Cisco C9800-40-K9 wireless controller is an extensible and high performing wireless controller, which can scale up to 2000 access points and 32000 clients. (RMA) workflow in Cisco DNA Center lets you replace failed devices quickly, thus improving. Track the status of an RMA that is open, closed, or cancelled here. 06-30-2013 01:05 AM. Solved! Go to Solution. In addition to a higher capacity and. Hardware warranty duration: 1 year. The Inventory page displays the device information that is gathered during the discovery process. Provision the phone in the Cisco Unified Communications Manager database using any accepted provisioning method. To do this, you must. Phone: 001 888 443 2447. You’ve raised a TAC case and your hardware has been given a grim diagnosis. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. This document describes the software activation and feature licensing process for Cisco software on Cisco 890, 880, and 860 Integrated Services Routers. Cisco’s takeback and reuse program enables you to return your end-of-use equipment for free, via a simple, secure and sustainable process. 1. It is targeted for service providers and Cisco partners who need to manage multiple customer accounts through a single. The request will be processed within 24-48 business hours. Use this procedure if it is necessary to replace the RP3 module used with the Cisco ASR 1006-X as part of a return material authorization (RMA) process. The Cisco Support Assistant (formerly TAC Connect Bot) provides a self-service experience for common case inquiries and basic transactions without waiting in a queue. It's the first part of the process of returning a product to a business to receive a refund, replacement, or repair. 07-26-2016 02:47 AM. Australian Distributors. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. Exception: For United States and Canada, the RMA request must be created by 6:00 PM Eastern. USer the right arrow -> to navigate to Boot Options screen and select the boot device. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. Cisco Technical Assistance Center (TAC), Return Material Authorization (RMA), Dead on Arrival (DOA), and Software Licensing Activity Best Practice Tips Resources Available Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. Hello, Cisco DNA Center User Guide, Release 1. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. Neighbor zone: One of the Expressway's configured external neighbor zones, or a DNS or ENUM. reused on RMA router, please delete invalidated router from vManage. 6. Please note that this support is applicable to certain Cisco Collaboration products. Per the device's replacement warranty. High network availability is a mission-critical requirement within large enterprise and service provider networks. Cisco ASR 9000 Series Route Switch Processor. These special situations are priced and scheduled on a case-by-case basis. com account. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. See IoT special offers Explore industrial IoT portfolio. Asia Pacific. Choose Tools > File Management in the ASDM. How will customers get a return materials authorization (RMA) for defective Cisco Duo Tokens? A. Pour que la transition se passe en douceur, passez en revue vos processus manuels, vos rapports internes et les systèmes contenant nos numéros de RMA pour vous assurer que ce changement ne vous affecte pas. The SmartNet portal allows you to see End-of-Life information, support coverage, alerts, and reports for your devices. Service, LDoS, set by Cisco’s End of Life process). What is a. Note down the time at this point. Collaborate case investigation and. 5 Return Material Authorization. Produce a Demo or Evaluation LicenseThis document describes Cisco’s Smart Net Total Care (SNTC) Device Level Support: • TAC. For example, a unified port on a UCS 6248 Fabric Interconnect should be reconfigured on any port between 1 and 16. This whole process takes total 10-14 business days, depending upon the generation of pickup. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. To replace a failed router using Cisco SD-WAN Manager , perform the following steps: Open the file and change the IP addresses. Organizations are responsible for selecting appropriate Cisco products; the product grant team may provide limited assistance. Replacement Process if the cEdge is Configured Through CLI Step 1. Open a service request to talk to a Cisco TAC engineer or use Cisco. Gain visibility into and secure your operational technology (OT) devices to maximize uptime and improve operational efficiency. Re-apply the configuration and license to the newly created virtual device so that the edge device can be completely recovered from the failure. Access to Cisco. Thanks Scott. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. Track the status of an RMA that is open, closed, or cancelled here. A. This is due to the fact that software level memory corruption has occurred. )For instance, if an RMA is opened for you on Friday after Cut off, we will process the RMA by Monday. An Cisco Secure Client Apex license is required for both options. For the Firepower 2100 by default, the ASA is in Appliance mode. Some companies allow only defective products to be returned; others allow any software to be returned if. STACK-T4-3M. Complete these steps to install and configure the new supervisor: Install the new supervisor in the chassis and, in case the supervisor uplinks are used for VSL, connect them physically. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. First, you'll have to contact the hardware manufacturer's RMA department to get. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the product. 3. 1 RP— RJ-45 1G redundancy Ethernet port. After entering the IP address, one of the following. Access to Cisco's Technical Assistance Center (TAC) will be available 24 hours a day, seven days a week for a period of 5 years from the end-of-sale date for hardware and operating system software issues and for a period of 3 years from the end-of-sale date for application software issues. May I still work with my partner to get a warranty return materials authorization (RMA)? A. Cisco does not accept Destroyed, Stolen, or Scrapped Products as a part of Cisco’s RMA process for Advance Replacements. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination. Return the defective gear to the designated Cisco return depot within 30 days to avoid being invoiced for the replacement product. "Product" means Cisco-branded Hardware and/or Software. In addition to a higher capacity and. 1. Step 3. The objective of Guided Workflow is to to collect all pertinent case and RMA details to AUTOMATE RMA creation during Case Creation, avoiding the "Customer Handoff" email, therefore speeding up the RMA process. 3. Complete these steps in order to replace the switch: Power down the target Nexus 7000. As per the process - Cisco should have an automated tool when they RMA new unit, the new kit should get a smart License automatically since you. The documentation set for this product strives to use bias-free language. An optional free-form description of the entry. [1] [2] sent to wwrl-emea-returns@cisco. O. Normally, for a 5508, I always use the Service Port to upload the config because I don't have to be scampering around looking for an GLC-T. Track your RMA Check the status of your RMA. Purpose and scope. 3. Software warranty duration: 1 year. There are details that must be worked out for productive use, however the basic concept would remain the same. RMA Packaging Guidelines - April 2020 Page 1 Customer Return Packaging Guidelines for Service and Product RMAs Condition The complete product, including its components, must be returned to Cisco in the same condition in which it was removed from the end user network and properly packaged to prevent damage in transit. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. Backup and restore is primarily intended for RMA scenarios. Upon filing a support case for a suspected failed disk, Customer Success will ask for information about the circumstances to help with resolution. Onboard a cEdge Device with PnP Process. With Cisco Refresh, you can get the quality products you expect. com account or RMA # & Email address. Q. In response to amirgolan. . The device reloads and boots up with blank configuration. To do so, on the order summary page, you can choose toDefective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. 2960X model is covered under "Cisco Enhanced Limited Lifetime Hardware Warranty". If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. During the boot up, select Macros > User Defined > F6. Track the shipment status of your Cisco parts here. Cisco Corporate Social Responsibility (CSR) Cisco has a purpose to power an inclusive future for all, including helping ensure a sustainable and regenerative future for our planet. If it turns out that the RMA "fixes" the problem, odds are that a power-cycle would have "worked" just as well. This number is printed on the FedEx label and on the reference section of your FedEx invoice. Process Restart** IOS XR Release 7. Figure 1. Know your Web UI; Cohosting of NDFC Managed mode with Nexus Dashboard Insights; Know your Web UI. com. Cisco International Limited c/o DHL Supply Chain, Unit 3220, Wellington Parkway, Magna Park, Lutterworth LE17 4XW, UK The part(s) contained in this shipment are replacement parts provided under your Cisco Service Agreement. , electrical services, internal cabling. See Backup Server Settings. Re-apply the configuration and license to the newly created virtual device so that the edge device can be completely recovered from the failure. 06-30-2013 01:05 AM. We need to perform the following procedure for replacing the old router from the vManage NMS. Call CiSCO Customer Service to explain the issue and request an RMA number. Q. Using Cisco DNA Center On-Prem controller. The Cisco Smart Net Total Care portal reduces risk and ensures compliance by providing security and targeted product alerts, last day of support (LDoS) details and visibility into network device changes. Cisco RMA Policy for Warranty and Hardware Support Contract Returns | En français. You can't send the product back without an RMA number -- well, you could, but it would either be marked "return to sender" or it would be misplaced and you'd never see it again. 1. Return Material Authorization Definition. Cisco uses only approved partners to deliver service parts and labor to your site. From Cisco factory when all new purchases include a Smart Account in an order. The URL for PRR is:. Cisco Corporate Social Responsibility (CSR) Cisco has a purpose to power an inclusive future for all, including helping ensure a sustainable and regenerative future for our planet. . Web: Go to the Cisco Support site and click Open New Case. com. 1:04. It even works if you buy used as long as its a NA SKU. You can begin the RMA process from the Cisco Returns Portal. Base info. This task lets you reimage the Firepower 1000/ 2100 or the Secure Firewall 3100/4200 from threat defense to ASA. From memory array scope, you can also get access to DIMM. Note. Our new Customer Handoff Experience will eliminate the back and forth between you and Cisco when an RMA is needed and let you update shipping information directly on your RMA before submitting the order. If cisco RMA due to failure you can install in the same chassis cisco will change automatically, but if you installing new chassis ( may be contact cisco) BB **. Step 2. This guide provides instructions on how to install your Cisco Catalyst 9120AX series access points and provides links to resources which can help you configure the access point. This document must be read in conjunction with How Cisco Provides Services, which is incorporated by reference into this document. CCW Support. and its subsidiaries will issue Return Materials Authorization (RMA). Regex: The pattern. (30 minutes for severity 1 and 2 service requests) and all of Cisco’s RMA options (eight, as fast as two hours). It is highly dependent on the level of maintenance. Phone: 001 888 443 2447. New RMA Process for the Cisco D9859 Advanced Receiver Transcoder Technical Reference First Published: February, 2015 Introduction This document describes the Return To Factory (RTF) process for Return Material Authorization (RMA) requests for theCISCO PUBLIC. xml ¢ ( Ì™ÛrÚ0 †ï;Ówð趃…Ü6I;˜ôpÕCf’>€j/ Ö–4’ áí+›“Ã81 kä av÷ÛµùYi'· e @i&xŠH Ðtò ftY˜èË£ýxC"ù EŸ6ß«B¥ˆ••}õ9nµø#¡Ý¤¾Ðn£ ÐGa¨” ˨±õÀ+ž å2Úæ [Ëú;zÁ¤~c“}†ªºò4 f€ÝO{ Ë!º£Êü ¥Í Ki°T m. Package Parts: Parts should be packaged per Cisco’s. 5KW ASR9K DC power module) No check required: Action required only if no power feed fail alarm or event is generated and/or the power LED remains lit after the power feed failure. The Catalyst 8500 Series Edge Platforms are integrated with Cisco ThousandEyes internet and cloud intelligence. Choose Status in order to view the backup process on Phase 1 and Phase 2. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the product. Help with RMA Tools Get help with a variety of service RMA tools. Go to Cisco Software Central and log in with your Cisco. Duration of Hardware Warranty: Five (5) Years. You can begin the RMA process from the Cisco Returns Portal. Delete the configuration for the old PIM (the PIM you are removing or returning as part of the RMA process). 3 - Manage Your Inventory [Cisco DNA Center] - Cisco) but am not able to replace the switch.